Unfortunately, there may be some cases where your phone may be incompatible with the Smart Dog Collar app. The application needs technical specs in order to be installed and function.
How can you know if your smartphone is going to be compatible with the Smart Dog Collar application?
Its Android version should be Android 5 (Lollipop) or any of the newer versions.
Your phone needs to be able to access Google services and the Google Play Store to download the Invoxia GPS application. The newer Huawei smartphones with the App Gallery are not able to install the Invoxia GPS application.
Most smartphones with a Mediatek-brand chipset are not compatible with the Invoxia GPS application. They won't be able to transfer data with the tracker as it is needed when installing the tracker. Many other chipset brands are compatible with the application: Exynos, Qualcomm Snapdragon, Tensor, or Kirin ...
Please find below this article, a non-exhaustive list of the smartphones we have identified as incompatible with the Smart Dog Collar application.
If you have any questions, do not hesitate to contact us via the form below or directly from your Smart Dog Collar application.